Warranty

100% Authenticity Guaranteed

All watches advertised and sold through Watch Gang are guaranteed to be 100% genuine and authentic brands with no replicas.

On top of our authenticity guarantee, every used or vintage watch sold through the Watch Gang Store purchase comes with a warranty, as detailed in the Watch Gang Limited Warranty (the “Limited Warranty”).  The Limited Warranty does not apply to new watches, which may be covered by the manufacturer’s warranty.

Limited Warranty

Watch Gang will repair every used or vintage watch sold through the Watch Gang Store for 2 years after purchase. Watches with defective parts or that are not keeping proper time within manufacturers specifications will be repaired under this Limited Warranty.

The Watch Gang Limited Warranty does not cover physical damage to the purchased watch through the Watch Gang Store resulting from an accident, wear and tear, or if used under water in a manner that contrasts with the manufacturer’s guidelines. Any modifications made to the watch after purchase voids the Limited Warranty.

Curated with Passion

Every watch available in the Member Store has been selected because it’s a timepiece that we enjoy ourselves. This hands-on approach to building our catalog has been a guiding philosophy from the beginning, and we take seriously the task of making sure that every new addition is something our members will love.

Unwavering Member Support

We are proud to offer the same excellent member support you have come to expect from Watch Gang.

Whether you reach us by phone or email, we are always happy to help make your Watch Gang experience unforgettable in its value, quality, and convenience.

Give us a call at 1-844-413-7017, or send us an email anytime at hello@watchgang.com

Returns & Exchanges Policy

Return Policy:

If you are not satisfied with your purchase, you may return it for a refund (excluding shipping and handling charges) within 3 days of receipt, provided the watch is in the same condition as when it was purchased.  The return process begins by contacting Watch Gang Member Support at 1-844-413-7017 or emailing us at hello@watchgang.com

Once contacted, our agents will generate a shipping label (we cannot reimburse you if you ship via a third party shipper).

All returned items must be in new condition (or the same condition in the case of pre-owned and vintage items). All returned items must include the original packaging received at time of sale, and must include all packing material, blank warranty cards, manuals, and accessories.  Any sign of wear or removal of parts will result in the refusal of your return. If your return is refused, we will send the watch back to you and will be unable to accept an additional return.

Need help?

Contact a member of our Member Support team by:
Calling us at 1-844-413-7017
Email us at hello@watchgang.com
Visit our Support page